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Titre	Building an ITIL-Based Service Management Department
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Building an ITIL-Based Service Management Department

Catégorie: Sciences, Techniques et Médecine, Religions et Spiritualités, Humour
Auteur: Tessa Dare
Éditeur: Douglas Adams, Gary Vaynerchuk
Publié: 2017-02-17
Écrivain: Pamela Burford
Langue: Japonais, Tchèque, Hébreu, Vietnamien
Format: epub, Livre audio

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Building an ITIL®-based Service Management Department - - This book provides step-wise practical guidance to set-up an ITIL-based service management department. It has been aligned with the ITIL 2011 Aligned to the ITIL 2011 editions and includes 12 replacement figures. This is a practical guide to help set up an IT department and an aid for all

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IT service management - Wikipedia - Information technology service management (ITSM) are the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers

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Implementing an ITIL-based IT Service Management - The IT Infrastructure Library (ITIL) provides guidelines for IT service providers how to design, manage and support IT services. In this paper, an ITIL-based IT service management measurement system (ITSM-MS) and its implementation project are presented

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